Help Center

Welcome to the TXCN.com Help Center! For immediate answers to your questions, please consult the many resources in our Help Center FAQ listed below.

If you check these resources and don't find answers to your questions, please submit your question, comment or problem to our Customer Care Center and we'll be sure to get back to you as soon as possible.

FAQ Topic Index

General
- ID and password
- Security of ID and password
- Fees
- Registration
- Cookies
- Why we use "cookies"
- How do I activate the cookies setting
- Unsolicited e-mail
- Acceptance of press releases

Content
- Unique content on TXCN.com
- Locating stories
- Using content
- Updates to the Web site
- Submitting comments and questions
- When It appears sections are not updated

Technology
- Submitting comments and questions when having trouble with the Web site
- Watching streaming video on TXCN.com
- What if I have a problem watching video?
- Updating my e-mail address/changing delivery of newsletters
- AOL browser issues
- Other Web browser problems

Advertising
- Advertising on TXCN.com
- Placing an Ad

TV station
- Is TXCN available in my city?
- Is TXCN available on DSS systems like DirectTV?
- How can I find out more about TXCN anchors?
- What is the address and phone number of TXCN?
- Can I get a copy of a story I saw on TXCN?
- Are all TXCN stories on TXCN.com?
- How can I comment on a news story?
- Other questions and comments

Registration
- Why we require registration
- What is a cookie?
- Why we use cookies
- Browsers rejecting cookies
- Forgotten or lost passwords
- Password security
- Personal information
- Privacy protection
- Unsolicited e-mail
- Database removal
- Children and registration
- Please be honest
- Optional vs. mandatory information
- Changing account information
- How long we keep your information
- Additional registration questions?
- Shouldn't you be paying me to register?
- Solicitation of others
- Will my e-mail address appear on your site?
- Registration security
- Does customizing content mean you can't see the entire site?
- Do you track my use of the Web site?
- New password requests
- Registering again
- Registration not accepting e-mail address
- Change password
- No contact from advertisers
- Other general registration questions

Weather Products
- Daily forecast and breaking weather alerts
- Unsubscribe or change preference
- Customize the weather page
- Download the desktop application
- Remove the desktop application
- Devices that can receive breaking weather alerts
- Consumer fees

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General Frequently Asked Questions

I've forgotten or lost my password. What do I do?

If you have forgotten your password, click on the "MemberCenter" link located at the top right-hand corner of the Web site. Click on the "Forgot Password" link. You will be prompted to enter your e-mail address. Click "Submit," and a new password will be sent to your e-mail inbox. A new password will be e-mailed to the address you typed in. To change the automatically generated password, follow the instructions included in the e-mail message.

If you can't find your new password in your e-mail inbox, please check your junk or bulk e-mail folder. The password may have been falsely identified as possible spam material. If you are still having problems, please contact us at 214-977-7082 or 1-866-400-5750, between 8 a.m. - 5 p.m., Monday through Friday (CST). A customer service agent will be able to assist you.

Will another Web site be able to steal my password?
No. Only TXCN.com can read the information about your password. No other Web site has access to it through your browser. However, anyone who sits down at your computer can log onto our site using your subscriber information if you have chosen to "Save Your Password." We recommend saving your sign-on only if your computer is in a secure location; if you are in a public place and want to make sure that your password is not stored there, click "Sign Out" on our homepage.

Is there a fee to use this Web site?
No. TXCN.com is free to all users from all locations. Certain optional products and services may have fees attached, but use of the Web site is free.

Why does TXCN.com require registration to access certain sections of the site?
Registration to our Web site and access to our Web site is free to all users from all locations. Registration gives you access to all areas of the Web site. When you register on TXCN.com, you will have access privileges to all areas of our site, and will not need to re-register again. At the same time, registration information helps us design a Web site that is more useful and informative for you, our customer.

What is a cookie?
A "cookie" is a small piece of information that a Web site can store in a designated file on your computer. It can be used, among other things, to identify you when you log in to a Web site. When you visit a site, that site can access only the information which it stored in your cookie – not information put in your cookie by other sites. TXCN.com is one of many sites that use cookies. The cookie helps us determine, for example, whether you have access to areas of the site requiring registration.

Why does TXCN.com use cookies?
Cookies help identify you and your access privileges on our site. When you sign on to TXCN.com, we set a cookie that tells us who you are. Every time you go to a page on TXCN.com we look at this cookie to see if you are allowed to visit the link you just clicked. If you choose the option to "Save Your Password," we use a cookie to allow you to log in to TXCN.com automatically without entering your subscriber password each visit. This "permanent" cookie will remain on your hard disk indefinitely, until you delete your cookie file. If you refuse to accept our cookies, we have no way of knowing whether you are a registered user; consequently, you must accept cookies to enter certain areas of our site, or else you will need to continue to re-register to enter secured areas. We never give out information to others about individual usage of our site. For more information, please read our privacy policy.

How do I activate the "cookies" setting on my computer's browser?

To enable cookies, follow the instructions below for the browser version you are using.

MICROSOFT INTERNET EXPLORER VERSION 6 (or higher):

1. Open your browser (IE) and select the TOOLS pull-down menu.
2. Select INTERNET OPTIONS from the bottom of the box.
3. Click on the PRIVACY tab.
4. You will be see a slider bar. Drag it up or down as needed to find the "Medium" setting. It is the fourth notch from the top. This is the default privacy setting in Microsoft Internet Explorer.
5. Press OK until you are returned to your browser.

It is also possible to allow cookies for just a single web site if the user does not wish to lower the Internet Explorer privacy setting. This works as long as the browser's setting on the Privacy tab is not "Block All Cookies."

1. Open your browser (IE) and select the TOOLS pull-down menu.
2. Select INTERNET OPTIONS from the bottom of the box.
3. Click on the PRIVACY tab.
4. Click on the "Edit..." button
5. Enter the Web site address.
6. Click on the "Allow" button.
7. Verify the site shows up in the list of Managed Web sites below and is set to Always Allow.
8. Press OK to return to the options window.
9. Press OK to return to the browser.

NETSCAPE 7.2:

Select "Preferences" from the Edit menu.
Open the "Privacy and Security" menu on the left hand side of the box.
On the right hand side of the box select "Enable all cookies."
Click "OK."

NETSCAPE 7.X or MOZILLA 1:
Select "Preferences" from the Edit menu.
Click the "Privacy and Security" category; expand the list to show the subcategories.
Click "Cookies."
Select "Enable all cookies."
Click "OK."

AOL 9.0:
Click on the AOL "Settings" icon near the top of your AOL window.
In the "Essentials" section, click on the "Internet [Web] Options."
Click on the "Privacy" tab.
Click on the "Advanced" button.
Ensure that the "Override automatic cookie handling" is checked.
First and third party cookies should be set to "Accept."
Check "Always allow session cookies."
Click on "OK."
Click "Apply" and then "OK."
Exit AOL and restart your computer (This step is important. Do not skip).

AOL 8.0:
From the AOL toolbar, select "Settings."
Select "Preferences."
Select "Internet Properties (WWW)."
Select the "Privacy" tab.
Select "Advanced."
DESELECT "override automatic cookie handling" button.
Click "OK" to exit.

SAFARI BROWSER 1.2.4 (v125.11):
1. Click on SAFARI from the status menu.
2. Select PREFERENCES.
3. Click on the SECURITY tab at the top.
4. On this screen, ACCEPT COOKIES should be set to either ALWAYS or ONLY FROM sites you navigate to.
5. Once one of these selections have been made, select OK and then close the Preference window.

Please feel free to call us at 214-977-7082 or toll-free at 1-866-400-5750 if you have any more questions.

Will I receive unsolicited e-mail if I accept your cookies?
No. Acceptance of cookies on our Web site does not result in your receiving any additional e-mail from us or from our advertisers. When you registered, you chose whether to receive promotional e-mail from TXCN.com or from our advertisers through our MySpecialsDirect program.

How do I subscribe or unsubscribe to receive MySpecialsDirect?

You must be a registered user to subscribe or unsubscribe to newsletters using MemberCenter. To sign-in, click on the "MemberCenter" link located at the top right-hand corner of the Web site. When prompted, enter your e-mail address and password, and click on the "Go" button. You will be taken to the MemberCenter home page. The second section is called "E-mail Options." Click on the "Contact Options" link. Uncheck the box next to the statement: Please send me special offers and discounts from MySpecialsDirect. Click the "Submit Contact Options," and your changes will be automatically updated.

Can I send a press release via e-mail?
You can e-mail press releases to news@txcn.com, which will send it to several of our key staff members at one time. You can also send press releases by fax to the TXCN newsroom at 1-214-977-4641.

What if I have other questions or comments about TXCN.com?
We welcome your feedback and would be happy to answer any questions about TXCN.com. Please feel free to contact us directly through our Customer Service Feedback Form. Our customer service staff is available to answer your questions or help you with a problem during business hours Monday through Friday.

If you did not find the answer to all of your general questions, feel free to contact us by filling out our online Customer Service Feedback Form and a representative will get back to you via e-mail. We'll get back to you with an answer as expediently as possible.

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Content-Related Frequently Asked Questions

What type of content can I find in TXCN.com that I won't find on television?
In addition to containing the most relevant news stories from Texas Cable News, TXCN.com has content created or edited specifically for the Internet. We often offer more information and resources on stories that aired on TXCN on television. The site also incorporates selected streaming video clips of some stories shown on TXCN.

How can I find the stories I want on TXCN.com?
You can use the search tool, located at the top-left of each page, but the best way to find a certain story on TXCN.com is to check the most appropriate section. For example, we have links for our regional news partners across the middle of our homepage. Also, the menu in the left column contains links to other content, such as Texas Business News, the Break Room and our Pets section. If you did not find a certain story, feel free to contact us by filling out our online Customer Service Feedback Form and a representative will get back to you via e-mail. Please include as much information as you know about the story, such as where it happened and when it aired on TXCN if you saw it on television.

May I re-post a TXCN.com article on my Web site?
The content of this site (anything appearing on TXCN.com) is intended for the personal use of users of the TXCN.com only. While you may interact with or download a single copy of any portion of the Content for your personal, non-commercial entertainment, information or use, you may not reproduce, sell, publish, distribute, modify, display, re-post or otherwise use any portion of the content in any way or for any other purpose. Requests regarding use of the content for any purpose other than personal, non-commercial use should be directed to our online Customer Service Feedback Form so a representative can get back to you via e-mail.

When is TXCN.com updated?
Just as with TXCN on cable TV, our Web site is updated whenever breaking news warrants. In addition, TXCN.com producers publish online news throughout the day Monday through Friday.

What if I have other questions or comments about TXCN.com?
We welcome your feedback and would be happy to answer any questions about TXCN.com. Please contact us directly through our Customer Service Feedback Form. Our customer service staff is available to answer your questions or help you with a problem during business hours Monday through Friday.

It looks like certain sections of TXCN.com have not been updated in a while. What's wrong?
Our Web site is updated throughout the day and night with any major breaking Texas news. We also publish other stories constantly Monday-Friday from 6 a.m. to 11 p.m. Central Time.

Sometimes browsers "cache" the site for faster download, resulting in some users seeing an old version of a page. Try hitting your "refresh" button on your browser. If this doesn't work, go to the top of your browser and pull down the "Tools" menu and go to "Internet Options". Then, on the "General" page, under "Temporary Internet files" click "Delete Files."

If you did not find the answer to all of your questions about site content, contact us by filling out our online Customer Service Feedback Form, and a representative will get back to you via e-mail.

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Technology-Related Frequently Asked Questions

Whom do I contact if I am having problems with the Site?
Fill out our online Customer Service Feedback Form and a representative will get back to you via e-mail. We'll get back to you with an answer as expediently as possible.

How do I watch streaming video on TXCN.com?
Video is available on our sites in Windows Media format. Enhanced online content that features a video clip requires the use of Windows Media Player. Windows Media Player is a program provided by Windows and is available for free.

To access the free version, please go to http://www.microsoft.com/windows/windowsmedia/players.aspx. This links should take you directly to the Windows Media Player download page. Look for the text link that says "Download Windows Media Player 9 Series" - when we checked last, it at the top of the page under the headline "Get the Latest!" From there, you can fill out the download form and follow the directions.

Windows Media Player is also available for Mac users. Simply use the same link to access the Media Player site. In the middle of the page, near the top, you will see the headline "For Third Party Platforms" - click on the appropriate link and from there, you can fill out the download form and follow the directions.

I have a new e-mail address and would like to update my profile.
To change your e-mail address, click on the "MemberCenter" link located at the top right-hand corner of the Web site. When prompted, enter your e-mail address and current password, and click on the "Go" button to sign in. You will be taken to the MemberCenter home page. The first section is called "My Account." Click on the "Change E-mail Address" link and follow the instructions. Your new e-mail address will be automatically updated in our system.

I subscribe to America Online. My Web browser doesn't seem to show some parts of your site. What's the best way to view your Web site?
The best solution is to download Version 9.0 (keyword: upgrade). The upgrade is free and versions are available for Windows and Macintosh. Version 9.0 makes your entire Internet surfing sessions more enjoyable since has many improvements over earlier versions. Also note that AOL "caches", or copies, our site into its main computers as a way to speed the viewing time of pages for its members, so you may not necessarily be viewing the most current news on our site.

I'm having trouble reading your site. Graphics don't seem to work like they should. And the type doesn't display in a completely readable form. What's wrong?
We have done our best to make this site work with most standard browsers. But some browser programs have significant differences. There are even big variations in versions of popular programs. This site is optimized for Netscape Navigator 5.0 or higher and Internet Explorer 5.0 or higher. You can view most of our site with earlier versions of these and other browsers, but we recommend upgrading your browser to one of these three. All upgrades are available free of charge from Netscape, Microsoft and AOL. Just follow the directions you find on their sites.

If you did not find the answer to all of your technical questions, contact us by filling out our online Customer Service Feedback Form, and a representative will get back to you via e-mail.

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Advertising-Related Frequently Asked Questions

Where can I find information about advertising on TXCN.com?
Our Online Media Kit contains descriptions of the many advertising options available on TXCN.com and other Web sites from our parent company, Belo.

How do I place an ad?
To advertise on this Web site, please see our Online Media Kit. For information about advertising on Texas Cable News on television, please call 214-977-4500 or e-mail sales@txcn.com.

If you did not find the answer to all of your questions about advertising, contact us by filling out our online Customer Service Feedback Form, and a representative will get back to you via e-mail.

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Television Station-Related Frequently Asked Questions

Is TXCN available in my city?
See our list of cities and channels to see if it's available in your city and on which cable system. Because channel lineups can vary by neighborhood within a city, you'll still want to confirm with your cable operator that we're available at your exact location, or use this channel guide.

Is TXCN available on DSS systems like DirectTV?
No, TXCN is exclusive to the cable companies who choose to carry us. TXCN is not available on digital satellite systems.

What is the address and phone number of TXCN?
Texas Cable News
570 Young St.
Dallas, TX 75202
Main phone number: 214-977-4500 (8:30 a.m. to 5:30 p.m. Monday – Friday)

Can I get a copy of a story I saw on TXCN?
Due to our digital video serving environment and resource limitations, TXCN is unable to provide copies of stories.

I just saw a story on TXCN. Is it on the TXCN.com Web site too?
Not every TV story on TXCN is available on the TXCN.com Web site (just as the Web site publishes stories that are not found on TXCN on TV). But TXCN covers many stories on cable and on the Web. TXCN.com might feature the story through video, text and/or photos.

How can I comment on a news story or topic?
You can submit your comment by filling out our online Customer Service Feedback Form.

What if I have other questions or comments about Texas Cable News?
We welcome your feedback and would be happy to answer any questions about Texas Cable News. Please contact us directly through our Customer Service Feedback Form. Our customer service staff is available to answer your questions or help you with a problem during business hours Monday through Friday.

Your message may be forwarded to the reporter or editor most directly involved with your question, suggestion or problem; they will contact you if a follow-up is requested.

If you did not find the answer to all of your questions about TXCN, contact us by filling out our online Customer Service Feedback Form, and a representative will get back to you via e-mail.

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Registration-Related Frequently Asked Questions

Why does TXCN.com require registration to access certain sections of the site?
When you complete TXCN.com's simple one-time registration, you receive instant access to all areas of our site without needing to register again. You may still have to register or provide additional information for some features of our site, such as My-Cast and My Traffic.

At the same time, your registration helps us better understand you, our customer. Like other Web publishers, we're collecting information to deliver targeted editorial and advertising content that might be of interest to you. By knowing just a little bit about you, we can begin building our site so that it's more informative and tailored to your interests. In addition, we can better define our customer base and make our site an attractive advertising option for advertisers.

TXCN.com is dedicated to providing you with a highly interactive and personalized experience while also protecting your information. We share aggregated information such as the percentage of women vs. men that visit our site, the most popular hobby among our visitors, how many visitors are of the age 40 - 50 years old, and so on.

For further details about our privacy guidelines, please see our Privacy Policy. We respect your privacy and will safeguard your personal information. Thank you for your inquiry and your help in making our site a better place to visit.

What is a cookie?
A "cookie" is a small piece of information that enables us to automatically recognize you as a registered visitor when you return to TXCN.com.

By seeing your cookie, we can instantly determine your preferences, making your visit quick and easy.

Why does TXCN.com use cookies?
A "cookie" enables us to automatically recognize you as a registered visitor when you return to TXCN.com. When you register with TXCN.com, we "set" a cookie that later informs us each time you visit us.

It's important that your cookies are functional, because without a cookie, we can not recognize you and your preferences and will ask that you sign-in or re-register with us each time you visit an area of TXCN.com requiring registration.
By seeing your cookie, we can instantly determine your preferences making your visit quick and easy.

What happens if I have set my browser to reject cookies?
Cookies enable us to recognize you when you return to our Web site. If cookies are disabled, we will not be able to customize the site to meet your interests. Also, if you request a section or feature that requires registration, you will be asked to sign-in or re-register each time.

Without recognizing you through a cookie, your choices and preferences regarding our subscription services, interactive features, or e-mail newsletter products won't be remembered. To learn how to "turn on" the cookies on your computer, check out our FAQs for a step-by-step explanation.

I forgot my password, or I would like to change it.
To change your password, click on the "MemberCenter" link located at the top right-hand corner of the Web site. When prompted, enter your e-mail address and current password, and click on the "Go" button. You will be taken to the MemberCenter home page. The first section is called "My Account." Click on the "Change Password" link and follow the instructions. Please note that your new password must be six characters long. If you have forgotten your password, click on the "MemberCenter" link located at the top right-hand corner of the Web site. Click on the "Forgot Password" link. You will be prompted to enter your e-mail address. Please enter the e-mail address you used to register on our site. Click "Submit," and a new password will be sent to that e-mail address.

Will another Web site be able to steal my password?
No outside parties, including other Web sites, have the ability to steal your password. It is safely stored behind a secure system that is inaccessible to outside parties.

If you should forget your password, we will only e-mail a password to the current e-mail address listed within your registered account.

If you choose to save your password, another person using your computer may log onto our site using your subscriber information. We recommend saving your password only if your computer is in a secure location.

Are you going to sell or share my personal information?
We share aggregated information about our visitors – such as the percentage of women vs. men that visit our site, the most popular hobby among our visitors, how many visitors are between the ages of 40 and 50, and so on – with advertisers so that they may better target their advertising on our sites. By sharing aggregate information, we can better define our customer-base making our site an attractive advertising option for advertisers.

What are you doing to protect my privacy?
TXCN.com is committed to respecting the privacy rights of our visitors. We realize you are trusting us with personal information, and to protect your information, we have adopted a set of strict regulations and guidelines – our privacy policy. We share aggregated information such as the percentage of women vs. men that visit our site, the most popular hobby among our visitors, how many visitors between the ages of 40 and 50, and so on – with our advertisers so that they can better target their advertising messages.

In addition, no outside parties have the ability to steal your information from our system. It is safely stored behind a secure system that is inaccessible to outside parties.

For further details about our privacy guidelines, please see our Privacy Policy. We respect your privacy and will safeguard your personal information.

Will I receive unsolicited e-mail if I register on your site?
If you have opted to receive special offers and exclusive promotional material, you will be sent customized information via e-mail through our MySpecialsDirect program.

How do I subscribe or unsubscribe to receive MySpecialsDirect?

You must be a registered user to subscribe or unsubscribe to newsletters using MemberCenter. To sign-in, click on the "MemberCenter" link located at the top right-hand corner of the Web site. When prompted, enter your e-mail address and password, and click on the "Go" button. You will be taken to the MemberCenter home page.

The second section is called "E-mail Options." Click on the "Contact Options" link. Uncheck the box next to the statement: Please send me special offers and discounts from MySpecialsDirect. Click the "Submit Contact Options," and your changes will be automatically updated.

How can I remove myself from your database?

To completely delete your account, please sign into MemberCenter, by clicking on the "MemberCenter" link located at the top right-hand corner of the Web site. When prompted, enter your e-mail address and password, and click on the "Go" button. You will be taken to the MemberCenter home page.

Under the "Help Center" section, you will see a link called "Delete my Account." Click on this link. Next, click on the link "Delete My Account."

Please be aware that by deleting your profile, you will remove all information about yourself from our database. If you return to our Web site or wish to subscribe to a newsletter, you will be asked to register again.

What if children try to register on your site?
In order to be compliant with the Children's Online Privacy Protection Act (COPPA), TXCN.com does not gather or store information from anyone 13 years old or younger. The moment we identify that someone is 13 or younger, we stop them in the registration process and offer them other options for accessing the information or service they are requesting. We also immediately discard any personal information gathered from the child. For more details regarding our compliance with COPPA, please see our Privacy Policy.

What happens if someone is not truthful in the registration process?
Your answers help us to tailor advertising and editorial content that will be of most interest to you. The information that you provide us on the registration form is our primary means of tailoring content. False or misleading information will result in a Web site that is not as interesting to you.

Why is some information required on the registration form and some information optional?
We respect your privacy and realize that there may be information that you would rather not share with anyone. Knowing that, we are safeguarding your personal information and respecting your privacy. We are asking for information needed to build a site that is more personally relevant to you and tailored to your interests. And we are asking for information that is valuable to our advertisers. By capturing information about our customer-base, we give our advertisers a better understanding of who is viewing their advertising.

How are you going to use this information?
We plan to use your information in two ways. First, we want to tailor the news, information and advertising to you based on your profile, your interests and needs. By offering you a more personally relevant Web site experience, we hope you will continue to find our Web site of value.

Second, we want to meet the needs of our advertisers so that they will find our sites an effective advertising vehicle. By capturing information about our customers, we give our advertisers a better understanding of who is viewing their advertising.

How can I change my account information?
To change your account information, click on the "MemberCenter" link located at the top right-hand corner of the Web site. When prompted, enter your e-mail address and current password, and click on the "Go" button to sign in. You will be taken to the MemberCenter home page. There are four sections that will help you modify your account.

Click on the appropriate link that is necessary to modify your account information and follow the instructions. The system will automatically update itself once you've made your changes. If you are still having problems, please contact us at 214-977-7082 or 1-866-400-5750, between 8 a.m. - 5 p.m., Monday through Friday (CST). A customer service agent will be able to assist you.

How long are you going to be keeping this information?
TXCN.com plans to keep this information as long as you are an active customer of the site. If you do not return to the site for 12 months, we will remove your account information from our active database.

How do I get a question answered that is not in the FAQs?
We welcome your feedback and would be happy to answer any questions. Please feel free to contact us directly through our Help Center Feedback Form.

You can also contact us at 214-977-7082 or 1-866-400-5750, between 8 a.m. - 5 p.m., Monday through Friday (CST).

Shouldn't you be paying me for use of this information?
Registration and access to our Web site is free of charge for all visitors from all locations. When you register on TXCN.com, you will have access privileges to all areas of our site and will not need to re-register again. In exchange for this information, we will provide you with award-winning news coverage, interactive subscription services and dynamic information services.

In addition, the majority of the revenue generated by TXCN.com is through advertising. The information you provide makes our site more valuable to our advertisers. Continued advertising support allows us to offer you award-winning news and information services for free.

Will you be using my name or e-mail address to solicit anyone else?
We will use your name or e-mail address to offer another person a special offer or promotion ONLY if you give us permission to do so. From time to time, TXCN.com runs promotions where we invite you to tell your friends about TXCN.com. These promotions are strictly voluntary. You are never required to participate. And, your participation does not affect access to our Web site or your newsletter subscriptions.

Will my e-mail address or name appear anywhere on your site?
Not without your permission or unless it is part of a legitimate news story.

How secure is this registration process? Will anyone be able to steal my e-mail or contact information?
Our Web site registration process is very protected. We take extraordinary steps to ensure that our Web site is protected from hacking or other illegal activity. Your registration account is included in that protection. TXCN.com is a legally protected product of Belo and we will use all the measures at our disposal to protect our product and our customers.

If you are customizing your content to me, does this mean that I don't get to see some of your site?
No. Registration ensures that you will have access to all sections of our Web site. Customizing content means that we make easily available to you the kind of content and advertising that would be of interest to you.

What other information will you be tracking along with my cookie?
TXCN.com, like many other Web publishers, tracks the activities of visitors to their sites. This activity is tracked for many reasons – such as monitoring ease of use of a site and tracking popularity of particular sections. TXCN.com uses this information to determine which pages are more valuable to you and to our advertisers. Your account information combined with your activity on our site will provide additional information that allows us to create a more interesting and enjoyable site. This will also allow us to continue to make TXCN.com an attractive advertising medium for our advertisers.

I requested a new password, but it was never sent to me.

When you use the "forgot password?" feature, our system automatically generates a new, random password for you and sends it to the e-mail address you specified. Because this is an automated process, some e-mail providers view this as spam or junk mail. Some e-mail providers classify these e-mails as spam, junk or bulk e-mail.

If you requested a password and did not receive it, please check your "spam," "junk" or "bulk" folders for an e-mail from helpcenter@belointeractive.com. The subject line is "Your new password." If you do not find an e-mail from us, please contact our customer service center at helpcenter@belointeractive.com, because the e-mail may have been automatically deleted.

back to top of registration questions

I am a registered user, so why am I being asked to register again?

One reason you may be asked to register again is that the cookies we use to recognize registered users may have been deleted or may have expired. You do not need to go through the entire registration process; you only need to sign in again.

To sign in, look for the shadowed box with the title "Already a member?" located on the right-hand side of the registration form. Enter your username and password, click on ‘Go’ and you will automatically be taken back to the original page you were reading. You now have access to the entire site. For more information on cookies, please click here.

Why does the registration system not accept my e-mail address?

Please check your e-mail address for accuracy. If correct, you may already be registered with us. Click on the "Forgot Password?" link on our registration page (in the "Already a Member?" box). Enter the e-mail address you used to register and click "Submit." A new password will be e-mailed to the address you typed in. If you can't find your new password in your e-mail box, please check your junk or bulk email folder. The password may have been falsely identified as possible spam material. If you are still having problems, please contact us at 214-977-7082 or 1-866-400-5750, between 8 a.m. - 5 p.m., Monday through Friday (CST). A customer service agent will be able to assist you.

I want to change my password. What do I do?

To change your password, click on the "MemberCenter" link located at the top right-hand corner of the Web site. When prompted, enter your e-mail address and current password. Then click on the "Go" button. You will be taken to the MemberCenter home page. The first section is called "My Account." Click on the "Change Password" link and follow the instructions. Please note that your new password must be six characters long.

I don't want to be contacted by advertisers. How do I get my name off your contact list?

To change your contact information, click on the "MemberCenter" link located at the top right-hand corner of the Web site. When prompted, enter your e-mail address and current password, and click on the "Go" button to sign in. You will be taken to the MemberCenter home page. The second section is called "My E-Mail Options." Click on the "Contact Options" link and follow the instructions. If you choose, you will not longer receive emails from advertisers. If you are still having problems, please contact us at 214-977-7082 or 1-866-400-5750, between 8 a.m. - 5 p.m., Monday through Friday (CST).

Other General Registration Questions
If you did not find the answer to all of your questions about registering on TXCN.com, contact us by filling out our online Customer Service Feedback Form, and a representative will get back to you via e-mail.

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Weather - Frequently Asked Questions

How do I subscribe to daily forecast and breaking weather alerts e-mails?

To subscribe to daily forecast and weather alerts, click on the following link http://weather.txcn.com/auto/txcn/member/editemailuser.html

Enter the user name and password you chose when registering for the site. (You must be a registered user to access this service.) Click the “submit” button.

You will be asked to follow several steps, the first of which requires you to click a “send e-mail” button, which will send you an automated e-mail to confirm that your e-mail is valid. Contained in that e-mail, you will find a validation link and an authorization code. Click on the link provided and follow the instructions on the page to customize your location and e-mail preferences.

How do I unsubscribe or change my preference regarding the daily or breaking weather alerts?

To unsubcribe click on the following link: http://weather.txcn.com/auto/txcn/member/editemailuser.html

When prompted, enter your user name and password and click “submit.” You will be taken to the weather e-mail alert preference page.

To delete your account, click on the link “Delete Account” located at the top of the page. You will be asked to confirm your choice by selecting “Yes, delete my account.”

How do I customize my weather page?

TXCN.com’s upgraded weather section allows you to personalize the weather content for conditions anywhere in the country. To personalize weather to your specific location, visit the weather section of the site and look for the “Customize your weather headline” located at the top, left side of your screen.

The first sentence in bold reads “ Get weather by ZIP code, city, state, airport code or country.” Enter your zip code in the area provided and hit “submit.”

How do I download the new weather product desktop application?

To download TXCN.com’s desktop application, click on the following link: http://weather.txcn.com/Install.asp and follow the instructions on the page.

How do I remove the desktop application from my desktop?

To remove the weather desktop application, right-click on a blank part of the desktop. Note: Windows XP works a bit differently. Instead, click “Control panel,” then “Display” and then the rest is the same as below starting at No. 2.

• Select the menu item "Active Desktop," which opens another menu.
• Select the menu item "Customize my desktop..."
• A window should appear with tabs at the top; select the "Web" tab.
• A picture of a monitor with a list under it should appear.
• Click on the item in the list "Your Favorite Weather." The section will be highlighted.
• There is a delete button to the right of the list. Press it.
• It will ask you if you are sure, answer “Yes”.

Through what devices can I receive breaking weather alerts and forecast information?

Breaking weather alerts and forecast e-mails can be delivered to a variety of devices. Any device that allows you to receive and access your e-mail can be used, including personal computers, Web-enabled phones and handheld devices and wireless Web products.

Is there any consumer fee associated with the new desktop application or weather alert e-mails?

There is no fee associated with TXCN.com’s weather content and information. It is part of the award-winning content and information you have come to expect from us. All of the new functions associated with the new weather section including breaking e-mail alerts and the new desktop application are free to registered users.