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Passengers upset after ABIA delay

06:34 PM CDT on Tuesday, May 6, 2008

By RUDY KOSKI
KVUE News

Video
Passengers upset after ABIA delay
05/06/2008
Local/State Videos
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It may have been a case of an airline passenger bill of rights working in reverse -- when a one hour flight became a four hour ordeal at Austin Bergstrom International Airport Tuesday.

Last month, thousands of American Airlines passengers were complaining about a mass flight delay problem, and Tuesday more than 100 weary passengers had a new story to tell.

Aaron Blakey was on his way to Iraq, but the Round Rock solider got a taste of conflict while on the airport runway in Austin.

"I'm here now -- as long as I got to be where I needed to be, that is all I was waiting for," said Blakey.

It was a long wait for Blakey and more than 100 other passengers who boarded American Airlines flight 1163 Tuesday morning.

The flight was scheduled to leave ABIA at 7:30 a.m. for a short hop to Dallas.

But before the plane even pulled away from the gate the pilot warned passengers that storms in Dallas would cause a delay -- at that point 10 people got off.

The MD-80 eventually taxied away and got in line.

After waiting more than an hour the tension continued to build on the plane, and several passengers demanded to get off.

Rob Walters said most on board -- like him -- wanted to stay because the pilot believed they were only few minutes away from taking off.

"It seemed kind of ridiculous that the vast majority -- say 95 percent of the people -- were ready to take off, say let's go, and yet the 5 percent were able to dictate what happened," Walters said.

According to Walters despite what the majority on board wanted, the plane went back to the terminal.

That may have been because tempers were starting to boil over.

"There was just one guy that actually that went down the front of the aisle and just yelled -- I think he was saying something about his rights or something," said Blakey.

The airline estimated about 15 to 20 people decided to get off.

The remaining 120 passengers arrived at DFW at 12:14 -- nearly four hours late.

"I got about a 24 hour day of flight ahead of me now -- so nothing real new to sit on a plane and wait forever," said Blakey.

American Airlines officials said the pilot did the right thing by going back and letting those who wanted to leave off the plane.