HOUSTON— Hundreds of 11 News viewers and khou.com readers came forward to offer help to a cancer patient who's been fighting to keep her power on, even as she fights to say alive.

“I’m fighting for my life and I thought people at the power company would help me,” said Mable Randon, who’s confined to a wheelchair and an electrically-powered oxygen machine.

Randon received a cutoff notice from her energy company, Freedom Power, after falling behind on her bills. 

We’ve learned Freedom Power has a lengthy history of problems. The electric service provider tops a complaint list of retail energy companies in the state. 

The list is compiled by the Texas Public Utilities Commission, who Wednesday placed a hold on the disconnection request while launching an investigation into the company’s handling of the case.

Freedom Power’s president says the complaints are troubling.  “We’re very concerned and are doing our  best to address customer’s needs,” added Penny Barfield.

Mrs. Randon also applied to CenterPoint Energy’s "Critical Care Program," which tries to maintain service for people who depend on electrically-powered life support systems. 

“I just thought they’d make some kind of exception for me,” she said.

But CenterPoint rejected her application, saying she failed to meet the criteria. 

Alicia Dixon, a CenterPoint spokesperson, said Randon could have purchased a battery-powered alternative oxygen machine.  She also said the critical customer care program has thousands of applicants, and only 300 of them have been accepted. 

“This program is a communication program, not a guarantee of uninterrupted power, even to customers who are on the list,” Dixon said.

CenterPoint also said they have yet to receive an order from Freedom Power to shut Randon's electricity off.

Still, the excuses are hard to digest to a cancer patient struggling for breath and life.

“They have no consideration for life. It’s just like they don’t care,” said Randon.

A fund has been set up to help Randon pay her bills. You can make donations to the Mable Randon Benefit Account at any Amegy Bank.